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Frequently asked questions
Shared RDP

What is a Shared RDP plan ?

Shared RDP plan is a user account provided in a shared remote server having good hardware configuration. Each RDP Server is shared among some users depending on plan. All the work you do in your RDP Account are safe and secure as we assign different disk and login details to every individual user. We also monitor Shared RDP servers for best performace and uptime.


Which is better : Shared RDP plan or Private RDP plan?

It depends on your purpose of use. If you want complete control of the Server and dedicated ip address, you should probably go with private rdp. If you want shared server with high configuration for downloading, uploading or encoding purpose,you should look for Shared RDP plans.


How my data are stored in this plan?

You will get a separate storage drive with your shared RDP plan which can only be accessed by you. The size of storage drive will depend on the RDP Plan you ordered.


Is IP Shared among users in this plan ?

Yes, IP is shared amount the users who are on the same RDP Server. If you want dedicated IP you need to go with private rdp plans.


Does Shared RDP plans come with administrator access ?

Some Shared Plans come with limited administrator access (installing software, running admin softwares). Reboot, modifying server settings are not allowed on any shared rdp plans. If you need full admin access, buy Private RDP instead.

Private RDP

Does Private RDP comes with full administrator access ?

Yes, Private RDP plans come with full administrator access. You can install any software you want which comes under our acceptable usage policy.


Are your private rdp managed Or unmanaged?

Its semi-managed, our team will try to help you in almost every kind of issues.


Do you provide backup services for Private Rdp ?

No, we do not provide any backup services for private rdp, you should always keep backup of your important files in this plan.


Can I reboot my Private RDP whenever I want ?

You are free to reboot your private rdp remotely by yourself at any time. This is one of the many benefits to having private rdp over shared rdp.

Virtual Private Server

What is a VPS?

A Virtual Private Server (VPS) is an independent, virtual partition on a physical server (think of a server with different “containers” within it) which is sold as a service by an Internet hosting provider. A VPS runs its own copy of an operating system, and customers have administrative level access to that operating system so that they can install almost any software applications that run on that OS.


What is the purpose of a VPS used for?

A VPS allows you to host sites (website, e-commerce, content, and media) and software applications (e.g. CRM, Adobe, WordPress and other software collaborative solutions) with ease. Unlike shared hosting, a VPS allows multiple applications to be isolated from one another within the same server. Even though the VPS shares the physical resources (infrastructure) with other users, its computing resources are dedicated to you.


How many IPs come with the vps? How many can i have?

Each VPS comes with 1 IPv4 address. You can have up to 5 additional IPs on your VPS. You can purchase additional IPs for €4 per IP per month directly in our control panel.


What operating Systems you offer on VPS ?

We offer both Windows (Server 2008,2012,2016,2019) and Linux operating systems (Cent OS, Ubuntu & Debian) with our vps plans.


What control panel do you offer?

We offer cPanel and Direct Admin (paid) control panels on our linux VPS. We do not offer any control panels for Windows.

Dedicated Servers

What operating Systems you offer on Dedicated Servers ?

We offer both Windows (Server 2008,2012,2016,2019) and Linux operating systems (Cent OS, Ubuntu & Debian) with our Dedicated Servers.


What Control Panels do you offer?

We offer following control panel options like Direct Admin, Plesk and Cpanel (paid).


How many IP addresses can I have?

By default every Dedicated Server is provided with 1 static IP address You can buy as many required at additional cost .


Can i reboot my Dedicated Server remotely?

You are free to reboot your server remotely by yourself at any time. This is one of the many benefits to having your own dedicated server.


Are your servers managed Or unmanaged?

All servers are unmanaged, However our team will help you with almost any type of issues.


What is your Acceptable Usage Policy?

Here is our Terms of Service.

Payments

Which Payment method do you accept ?

We accept all major payment methods like PayPal, Bitcoins, WebMoney, Perfect Money. For indian customers, We also accept Indian Bank Transfer, UPI or PayTM.


Which currency do you accept ?

We accept all payments in Euro(€),USD($) & INR(₹) on our website.


Do you have refund policy ?

Yes, We follow very strict rules for Refunds. Here is our Refund Policy.


what if I opened a payment chargeback without contacting the staffs ?

Claiming unnecessary chargebacks without any reason after using our services will be dealt as fraud. Kindly contact our billing team if you have any issues regarding payments.