Frequently Asked Questions

(Knowledgebase)

icon

Users are requested to read the FAQ section

General Questions
RDP or Remote desktop plan is a normal user account provided in a remote server having good hardware configuration. Each RDP Server is shared among many users depending on plans. All the work you do in your RDP Account are 100% private and safe. we manage your RDP server.
In VPS or Virtual Private Servers resources are not shared but reserved for each user. VPS comes with full administrator access. You can install software,configure the server as per your wish. Windows VPS can be accessed via Remote Desktop Client app. and Vps plans has private IP address.
It depends on your purpose of use. If you want complete control of the Server and dedicated ip address, you should probably go for VPS. If you want shared server with high configuration for downloading,uploading or encoding purpose,you should look for various RDP plans.
To connect use the Remote Desktop Connection Tool, Once opened enter the IP/Name provided in the email into the Host/Computer field and click connect, after that you will be asked for login credentials, enter them and you will be connected.

Windows Vista / 7 : Click Start, point to All Programs, point to Accessories, and then click Remote Desktop Connection.

For XP : Click Start, point to All Programs, point to Accessories, point to Communications, and then click Remote Desktop Connection.
Note : XP users must install this update.

Mac OSX : Download and install this software to connect.
About RDP
No, Windows RDP have Windows Server 2012 r2 x64 Standard installed
No,all RDP plans does not comes with Administrator access (Custom Softwares will be installed* , if you want admin access, you must go with Our Encoding RDP plans or Private Rdp plans
Webserver Software like xampp, wampp will not be installed in our RDP Servers.You are not allowed to use hacking tools such as Bruteforcing tools, Port Scanning (nmap). All kinds of resource intensive software are also not allowed.
You will have to create a ticket for asking the software to be installed in some rdp plans. but encoding rdp user can install on their own.
You will get your RDP Login details generally within 30 minutes, but sometimes due to some server issue ,it can take upto 2-3 hrs.
You will get a separate storage drive with your windows RDP Account which can only be accessed by you. The size of store drive will depend on the RDP Plan you ordered.
All our RDP Plans comes with unmetered Bandwidth, you can use as much bandwidth as you want.
yes, we have many admin encoding plans, you can check in rdp section.
Yes, IP is shared amount the users who are on the same RDP Server. If you want dedicated IP you need to look for VPS Plans.
No, VPN software / tools are not allowed in any of the RDP Plans.It is strictly banned,if caught we will dismiss your account. If you want to change IP via VPN you may need to check out our VPS Plans.
About VPS
Yes, Windows VPS comes with full administrator access. You can install the software you want.
Yes, you can do encoding / ripping / BitCoing Mining in your VPS Plans.
Yes, you can reboot your windows VPS whenever you want.
Yes, Windows VPS can be used to host websites.
Payments
We accept all major payment methods like PayPal, Payumoney(indian users), Payza, WebMoney, Perfect Money,skrill etc. We also accept Indian Bank Transfer or NEFT
We accept all payments in Euro(€),USD($) from our website. For Indian Bank Transfer we also accept INR( ₹ ).
Yes, We follow very strict rules for Refunds. Here is our Refund Policy.
Opening dispute without any reason or even opening dispute after using our services in order to get your money back will not help. Doing so will result in money not being refunded and RDP/VPS will also get terminated.
You agreed to follow our ToS and Refund Policy during payment, hence Refunds will only be made based on our Refund Policy.